One team will be assigned to your home, and they will be your primary cleaning team. Occasionally, due to scheduling, there will be changes, but you will regularly have a primary cleaning team.

At Skyline, we prioritize using environmentally friendly products for as much of our cleaning services as possible.

We want you to be 100% satisfied with every house cleaning, and we will do whatever we can to ensure that happens. If specific issues come up, you can be certain that we will accommodate your concerns as much as possible.

Yes, but our cancellation policy includes an additional charge if changes are made to your cleaning less than 72 hours from the start time. There is a $50 charge for cancellations between 24 and 75 hours, a 50% charge for less than 24 hours, or a 100% charge for onsite cancellations. This policy was created to respect our cleaning team's time, since they rely on a consistent and full schedule.

When your cleaning agreement is signed, we collect payment information. This could be a credit card, debit card, or ACH transfer. Following your cleaning, your preferred payment method will be charged the agreed-upon amount. If you would like more information about payment options, please email [email protected] or call (608) 836-8025.

Many customers give us access to their home by using a garage code. We can also maintain a key in our office. At the end of the day, it's whatever is most comfortable for you as the customer.