Frequently Asked Questions
HOW DO YOU STAY IN TOUCH WITH YOUR CUSTOMER’S CHANGING NEEDS?
Everyone at Skyline agrees that speedy response time is important for maintaining happy customers. Our management team utilizes a variety of communication tools to stay in touch with you, including our customer portal, service email address, website contact form, text messages, and good old fashioned phone calls. In most cases, we will return your message immediately or within the space of two hours.
ARE YOU BONDED AND INSURED?
Yes. Our professional cleaning team is fully bonded and insured. Skyline Services, Inc. carries comprehensive liability coverage that exceeds industry standards. If you would like a copy of our certificate of insurance, please call our office (608) 836-8025 or email [email protected].
WHAT IS YOUR PROCESS FOR QUALITY CONTROL?
Once your cleaning plan is in place, we will establish benchmarks and standards for your commercial space, schedule supervisory visits to evaluate performance, seek your feedback, and strive for continuous process improvement. We are proud of the fact that our ratio of supervisors to team members is greater than other area cleaning companies, which guarantees better security and oversight for your business.
WHAT ARE MY PAYMENT OPTIONS?
Skyline strongly encourages our customers to use paperless, electronic payments. For your convenience, invoices are sent by email and include a link for on-line payment through Intuit. We also have the ability to set your company up with monthly ACH withdraws through our bank if you would like.
Some customers chose to pay with their own on-line banking methods or send a check in the mail. If you would like more information about these payment options, please email [email protected] or call (608) 836-8025.
HOW LONG WILL IT TAKE FOR MY CARPETS TO DRY?
The short answer to this question is around 4 hours for carpet extraction and around 30 minutes for carpet encapsulation. If you'd like to learn more about the factors that impact dry time, check out this post - How long will it take for my carpets to dry?
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3040 Laura Ln Ste 110 Middleton, WI 53562
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